Who it’s for: Installation team, Facilities managers
Platform: Sense Presence
Available on: Elite and Enterprise plans
Before you begin:
☑️ A mains power socket is available within 900 mm of the mounting location
☑️ The wall surface is flat, clean, and free from obstacles
☑️ Adequate space is available to mount the gateway securely
☑️ All supplied equipment is undamaged and safe to use
⚠️ Caution: Do not proceed if wall sockets are cracked, loose, or show signs of damage.
💡 Tip: If installing the gateway higher up a wall, you may need an extension lead during installation.
Overview
The Sense Gateway enables presence mapping and location verification by connecting nearby Sense Presence devices to the Sense platform.
When Gateways are installed, Sense can show where people are on a map and verify presence in specific areas. Without Gateways, Sense can still record task completion, but does not provide live presence or location mapping.
You can repeat this process to install multiple gateways across a site.
Installation pack contents
Each installation pack includes:
• Sense Gateway
• 12 V wall mains power plug
• Pre-applied 3M adhesive mounting strips
Install the Sense gateway
Step 1: Choose the installation location
Identify a suitable wall location within 900 mm of a mains socket.
Remove the gateway from its packaging. Connect the power plug to the gateway, then plug it into the wall socket.
🖊️ Note: The power cable is 900 mm long. Ensure the socket is within reach before mounting.
Step 2: Mount the gateway
Peel away the protective layer from the 3M adhesive strips on the back of the gateway.
Firmly press the gateway onto the wall at the chosen location.
Step 3: Power on and check status lights
Switch on the gateway at the mains.
The gateway will power up and display a sequence of LED status lights:
Yellow/green: Gateway is booting up
Red: Gateway is not connected to the network
Blue: Gateway is connecting to the network and Sense platform
Green: Nearby Sense devices detected
White: Firmware update in progress (only during updates)
Once connected, the LEDs flash green to indicate normal activity.
After installation
The gateway automatically:
Detects compatible Sense Presence devices using local wireless connections
Transmits collected data securely to the Sense platform
Updates its firmware when required
No manual configuration is required.
🖊️ Note: If installing multiple gateways, repeat the steps above for each device.
FAQs
Click here to see answers to frequently asked questions
Click here to see answers to frequently asked questions
What devices does the Sense gateway connect to?
The Sense gateway connects to nearby Sense Presence devices such as badges, tags, clocks, and supported sensors using short-range wireless technologies.
Does the gateway need manual network configuration?
No. The gateway is ready to connect out of the box and automatically establishes a secure connection to the Sense platform.
How do I know the gateway is working correctly?
When the gateway is connected and operating normally, its LEDs flash green to indicate ongoing activity.
Does the Sense gateway need to be connected to the local network?
No. The Sense gateway is ready to connect out of the box and does not require access to a local network. Each gateway connects securely to the Sense platform using its own built-in connectivity, typically via a cellular (LTE-M) connection.
Wi-Fi-enabled gateway options are also being introduced for sites where cellular connectivity is not available.