Who it’s for: All users
Platform: Sense Mobile
Available on: All plans
Before you begin
Make sure:
☑️ Your HR administrator, or another user with relevant permissions, has sent you a verification code *
☑️ You are using the email address registered in Sense
☑️ you have access to the Apple App Store or Google Play Store on your device
* If you have not received an email containing your verification code, contact your HR team.
Overview
Sense Mobile lets you access key workplace information from your mobile device.
You log in using your registered email address and a verification code. After your first login, you use a PIN or biometric login, such as Face ID or fingerprint recognition, each time you open the app.
You do not need to log out after each use. Simply close the app when finished.
🖊️ Important note: Use the Sense Workplace app, not a mobile browser
Sense Mobile is accessed through the dedicated Sense Workplace mobile app.
If you have been sent a Sense Mobile verification code, download and open the Sense Workplace mobile app.
Do not try to complete the mobile login process through a mobile web browser. The verification code is used in the Sense Workplace mobile app.
Download the app
Open the Apple App Store (iOS) or Google Play Store (Android) on your mobile device.
Search for Sense Workplace.
Tap Download or Install.
Once installed, open the app.
Search for Sense Workplace in the Apple App Store or Google Play Store.
Log in to Sense Mobile
Open the Sense Workplace app.
Enter your registered email address.
Enter the verification code sent to you.
Tap Start.
Review Location access disclosure, then tap Continue
Create a PIN. This is required even if you plan to use biometric authentication.
Choose whether to enable Biometric authentication for future access.
🖊️ Note: Your PIN remains available as an alternative way to access Sense Mobile if biometric authentication is later switched off.
Enter your registered email address and verification code to log in to Sense Mobile.
Your PIN or biometric login will be used to verify your identity when you reopen the app.
Enter your PIN when reopening the Sense Mobile app.
Once logged in successfully, you’ll see the home screen displaying available tiles.
Tap any tile to open and interact with that section of the app.
Where does my verification code come from?
Your verification code is sent to you by email after your HR team has set up your access to Sense Mobile.
Once you receive your verification code, use it to log in to the Sense Workplace mobile app.
If you have not received your verification code, contact your HR team.
🖊️ Note: A Sense Mobile verification code is for the Sense Workplace mobile app. Do not try to use it to log in to Sense HR through a mobile browser.
If you also need Sense HR web access
The Sense Workplace mobile app provides mobile access to the features available to you in Sense Mobile.
If you also need to use Sense HR or other Sense Workplace web products, access them from a laptop or PC rather than through a mobile browser.
If you currently only use Sense Mobile but later need to use Sense HR or other Sense Workplace web products, contact your HR team for guidance.
Don’t log out after everyday use
You do not need to log out of Sense Mobile after everyday use.
Each time you reopen the app, you will be asked to enter your PIN or use biometric login. This keeps your account secure while allowing quick access.
When you have finished using Sense Mobile, close the app as you would any other app.
If you log out, your mobile session is reset and you will need a new verification code before you can log back in.
When would I need a new verification code?
You may need a new verification code if:
you log out of the app
your verification code expires before you use it
your verification code has already been used
you forget your PIN
you change device
you uninstall and reinstall the app
your mobile access is reset
If this happens, contact your HR team and ask them to send a new verification code.
Basic Troubleshooting
I have not received my verification code
Contact your HR team if you have not received an email containing your verification code.
An administrator or another user with relevant permissions can send you a new verification code.
My verification code does not work
If your verification code does not work, it may have expired or already been used.
Contact your HR team and ask them to send a new verification code.
The app is asking for a verification code again
If the app is asking for a verification code again, your mobile session may have been reset or you may have logged out.
Contact your HR team and ask them to send a new verification code.
I am trying to log in to Sense using a mobile browser
If you have been sent a Sense Mobile Verification code, download the Sense Workplace app and enter the code there.
The verification code is for Sense Mobile and should not be used to access Sense through a mobile browser.
I have only used Sense Mobile but now need Sense HR web access
If you have only used the Sense Workplace mobile app but now need access to Sense HR on the web, open the Sense HR login page from a laptop or PC and use Forgotten password to set your own password.
I can log in, but I cannot see the mini app I need
The mini apps you see depend on your organisation’s setup, plan, enabled workflows, and your access permissions.
If you think something is missing, contact your HR team.
FAQ
Click for answers to frequently asked questions
Click for answers to frequently asked questions
Q: Do I need a new code every time I open Sense Mobile?
A: No, you do not need a new code every time you open Sense Mobile. After your first login, you normally use your PIN or biometric login each time you open the app.
You only need a new verification code if you log out, change device, forget your PIN, uninstall and reinstall the app, your code expires before use, or your mobile access is reset.
Q: Should I log out after using the Sense Mobile app?
A: No, you should not log out after using the Sense Mobile app for everyday use. Instead, close the app as you would any other app on your device.
Logging out resets your mobile session, which means you will need a new verification code before you can log in again.
Q: Is my data secure if I do not log out of Sense Mobile?
A: Yes, your data is still secure if you do not log out of Sense Mobile. The app asks for your PIN or biometric login when you reopen it.
Q: What is Mobile Onboarding?
A: Mobile Onboarding is a workflow that lets employees access Sense Mobile without first completing the standard Sense HR web registration process.
It is useful for employees who do not have access to a laptop or PC, or who only need to use the mobile app.
Q: Should I use Sense Mobile or Sense HR on the web?
A: Whether you should use Sense Mobile or Sense HR depends on what you need to do and the device you’re using.
Use Sense Mobile through the dedicated Sense Workplace mobile app when accessing Sense Workplace features from a mobile device.
Use Sense HR on the web from a laptop or PC if you need functionality that is not available in Sense Mobile, or if your organisation asks you to complete a task through Sense HR.