Who it’s for: Administrators and Owners
Platform: Sense Portal
Available on: All plans
Overview
Sense Portal is the organisation-level control area for Sense Workplace.
It is used to manage settings that sit above individual Sense products, including:
product access
access levels for supported products
organisation branding
security settings
secure access for Sense Support
Portal acts as a control layer across the wider Sense Workplace ecosystem. It helps administrators manage who can access each licensed product and, where supported, what level of access they have.
⚠️ Important: Portal is a powerful administration area. Access should be limited to people who need organisation-level control, such as HR administrators, owners, or senior system administrators. At least one administrator should always retain Portal access.
Access Sense Portal
Users with Portal access can open Portal from the Product Switcher.
Log in using your Sense Workplace account credentials.
🖊️ Note: On release, Portal is available to HR administrators. Administrators can then grant or remove Portal access for other users in Portal > Team Access.
What you can manage in Sense Portal
Depending on your permissions and organisation setup, Sense Portal includes the following areas.
Team Access
Use Team Access to manage which users can open each Sense product from the Product Switcher using their login credentials.
For each user, administrators can turn access on or off for licensed products such as:
Sense HR
ATS
AMI
Automate
Presence
Portal
Some products also support access levels. For example, ATS currently allows administrators to select an ATS access level for each user.
🖊️ Note: Giving someone access to a product means they can open that product from the Product Switcher. It does not automatically give them access to all data or admin features inside that product.
Product access and in-product permissions
Product access and in-product permissions are related, but they are not always the same thing.
Product access controls whether a user can open a product.
In-product permissions control what they can see or do after they open it.
Examples:
In Sense HR, access roles continue to determine which HR data and actions are available.
In ATS, the selected ATS access level in Portal determines what the user can do.
In AMI, access to HR-based agents is affected by the user’s Sense HR access role.
In Automate and Presence, access should be granted carefully because these products currently use admin-level access.
Settings
Use Settings in Sense Portal to manage organisation-level configuration.
Current settings include:
Products — configure supported product access levels
Organisation logo — upload or update the logo used across Sense Workplace
Customer support access — grant or revoke secure access for Sense staff
Security — manage multi-factor authentication and session duration
When to use Sense Portal
Use Sense Portal when you need to manage settings that apply across products or at organisation level.
Common tasks include:
giving a user access to a Sense product
removing a user’s access to a product
assigning an ATS access level
configuring permissions for supported product access levels
uploading or changing the organisation logo
enabling or disabling MFA
setting session duration
granting temporary access for Sense Support
Summary
Sense Portal is used to manage organisation-level controls across Sense Workplace.
From Portal, administrators can manage product access, supported access levels, branding, security settings, and secure support access.
Because Portal controls powerful, organisation-wide settings, access should be granted carefully and reviewed regularly