The default Return to Work workflow is now configurable for organisations with access to Sense Automate.

Previously, the Return to Work form was triggered as soon as a qualifying sickness record was added. That remains the default behaviour, but administrators can now choose alternative trigger options to better match how their organisation manages return to work processes.

This replaces the need for separate Return to Work workflow variations based only on trigger timing.

Administrators can now configure when the Return to Work form is triggered.

Available trigger options include:

You can choose the trigger timing that best fits your return to work process, without needing a separate workflow variation.

The current behaviour remains the default option.

This means existing Return to Work workflow setups will continue to work as they do today unless an administrator chooses to update the workflow configuration.

There is no immediate change for existing customers, but organisations with Automate access can now configure the workflow when they are ready.

Further configuration options for Return to Work workflows using custom screens will follow in a future release.

More flexibility is planned for organisations that use custom Return to Work forms or more tailored sickness follow-up processes.

For the full workflow overview and setup guidance, see:

👉 Return to Work Workflow: A simple, step-by-step return to work process for employees and managers following sickness.

This release gives administrators more control over how the default Return to Work workflow is triggered.

The existing immediate trigger remains the default, but organisations on Elite or Enterprise with Automate access can now configure the workflow to trigger later, such as on the next working day after sickness or when an employee clocks back in.

This makes the Return to Work process more flexible while reducing the need to manage multiple workflow variations.