Who it’s for: All Badge users (aimed at those who may need to quickly alert supervisors or emergency contacts if they’re in danger or need urgent help).
Platform: Sense Badge
Available on: Sense Presence (add on)
Before You Begin:
☑️ Ensure the wearer is signed into their Sense Badge.
☑️ Confirm all supervisors and alert workflows are correctly set up and tested.
Overview
The SOS app on the Sense Badge is a personal safety tool that allows workers to send an urgent help request directly to supervisors and emergency contacts. The wearer controls when to trigger or cancel an SOS. Once activated, the Badge sends an immediate alert to designated contacts for fast response.
Sending an SOS
1. Tap the SOS app tile on the Sense Badge.
2. An SOS alert will trigger immediately.
The alert can only be cancelled within the first 5 seconds, while the screen displays SOS Activated.
To cancel, tap Cancel.
2. Once the SOS is fully sent, it cannot be cancelled. The Badge will display SOS Sent when complete.
✅ An SOS alert is now active. Supervisors and emergency contacts have been notified.
FAQ
Q: What happens when I trigger an SOS on the Sense Badge?
A: When you trigger an SOS on the Sense Badge, your Sense Badge immediately sends an alert to your supervisors and any designated emergency contacts. They’ll receive a notification that you need help.
Q: Can I cancel an SOS on the Sense Badge after sending it?
A: You can only cancel the SOS within the first five seconds while the Badge shows SOS Activated. After that, it cannot be cancelled.
Q: Who receives the SOS alert from the Sense Badge?
A: Alerts are sent to your assigned supervisors and any additional contacts configured in your Sense Presence workflow.
Q: What should I do after the SOS has been sent from the Sense Badge?
A: After the SOS has been sent from the Sense Badge, stay where you are if safe and wait for your supervisor or responder to contact you or arrive. Avoid triggering multiple alerts.