A new Billing area is now available in Sense Portal, giving organisations more control over their Sense Workplace subscription and payments.

Once online billing has been set up, authorised users can review subscription details, update billing and payment information, view invoice history, download invoices and pay outstanding invoices directly from Portal.

Go to:

Sense Portal > Billing

The Billing page gives you a clear overview of your current Sense Workplace subscription.

You can see information including:

Sense Portal Billing page

You can check what your organisation is subscribed to and review current billing information directly in Portal.

Authorised users can update billing contact information and the payment method used for future subscription payments.

Billing details that can be updated include the company address, contact name, contact email, invoice CC email addresses and VAT number.

Company name and country cannot be changed in Portal because these affect the organisation’s legal billing and tax information.

Common billing changes can be managed directly without needing to contact Sense.

Invoice history is now available from the Billing page.

For each invoice, you can review its number, date, amount and payment status, and download a copy directly from Portal.

If an invoice is Open or Overdue, a Pay now option is available so eligible outstanding invoices can be paid securely online.

Invoice history and Pay now

Previous invoices are easier to find and outstanding invoices can be paid directly from Sense Portal without needing to request another copy or arrange payment separately.

Sense has also improved the billing information available to Account Management teams.

This means that if you do need help with a billing query, your Sense contact has clearer access to your current subscription, billing details and recent invoice information.

Billing questions can be investigated more quickly, with customers and Sense teams working from the same up-to-date information.

If your organisation has not yet completed its initial online billing setup, the Billing page will let you know that online billing is not currently available.

The page provides options to contact Account Management or Billing Support and access the information needed to get started.

Once online billing has been configured, the full self-service Billing experience becomes available.

For full guidance on billing details, payment methods, paying invoices and invoice statuses, see:

Sense Portal: Manage billing, payments, and invoices

Review your current subscription, pay invoices, update billing and payment details, and download previous invoices.

The new Billing area in Sense Portal gives organisations a central place to manage their Sense Workplace subscription and payments.

Authorised users can review subscription costs, update billing and payment information, view and download invoices, and pay eligible outstanding invoices directly from Portal.