Who is this article for: Administrators responsible for paying Sense Workplace invoices
Platform: Sense Portal
Available on: All plans
Before you begin
Make sure you have:
☑️ Received an invoice email from the Sense Finance team
☑️ Access to the unique payment link included in the invoice email
☑️ Your card or Bacs Direct Debit details ready
⚠️ Important: The initial online billing setup page is only available through the unique payment link included in your invoice email.
After setup is complete, you can manage your billing information from Sense Portal > Billing.
Overview
Setting up online billing allows your organisation to securely save a payment method for future Sense Workplace subscription payments.
The initial setup is completed using the secure payment link included in your invoice email from the Sense Finance team.
Once your payment method has been confirmed, online billing becomes available in Sense Portal > Billing, where you can:
review your subscription
update your payment method
update your billing details
download previous invoices
Payments continue to be processed securely through Sense Workplace’s trusted payment provider.
Access the online billing setup page
Open the invoice email sent by the Sense Finance team.
Click the payment link in the email.
The payment details page opens in Sense Portal.
🖊️ Note: Each payment link is unique and is intended for the recipient responsible for managing your organisation’s payments.
After online billing has been set up, future billing management can be completed from Sense Portal > Billing rather than through the invoice email.
Submit payment details
Open the payment details page from your invoice email.
Review the invoice details, including:
• invoice number
• issue date
• amount due
• billed organisation
Choose a payment method, such as Card or Bacs Direct Debit.
Enter the required payment details.
Review the payment authorisation message.
Select Confirm and Pay.
✅ Your payment is submitted securely.
After online billing has been set up
After payment has been completed, a confirmation page appears.
This confirms that:
your payment has been processed successfully
your payment method has been securely saved
future subscription payments can be collected automatically
online billing is now available in Sense Portal > Billing
The confirmation page also shows:
invoice number
payment date
total paid
payment method used
next steps
A confirmation email or receipt will be sent for your records.
Future invoices may be collected automatically using the saved payment details, depending on your payment arrangement.
Return to Sense Workplace
After payment confirmation, select Return to Sense Workplace to leave the payment confirmation page.
Manage your billing
Once online billing has been set up, you can manage your subscription directly from Sense Portal > Billing.
From the Billing page you can:
review your current subscription
update your billing details
update your payment method
download previous invoices
For more information, see:
👉 Sense Portal: Manage billing and payment details.
Troubleshooting
I need to set up online billing
The online billing setup page is only available through the unique payment link included in your invoice email.
If online billing has already been set up, use Sense Portal > Billing to manage your subscription and payment information.
The payment link does not work
Check that:
you are using the latest invoice email
the full link has opened correctly
your internet connection is stable
your browser allows the page to open
If the link still does not work, contact the Sense Finance team.
I entered the wrong payment details
If online billing has already been set up, go to Sense Portal > Billing and select Update payment method to replace your saved payment details.
If you are unable to update your payment method, contact the Sense Finance team for assistance.
I do not recognise the invoice amount
Do not submit payment until you have confirmed the invoice details.
Contact the Sense Finance team for clarification.
Summary
Setting up online billing is completed using the secure payment link included in your invoice email.
Once setup is complete, your payment method is securely stored and future subscription payments can be collected automatically.
You can then manage your subscription, billing details, payment method, and invoice history from Sense Portal > Billing.