Who it’s for: Users with AMI access

Platform: AMI

Available on: Varies by plan (see Availability)

Before you begin
Make sure:

☑️ AMI is included in your organisation’s plan or rollout

☑️ You have been given access to AMI in Sense Portal > Team Access

☑️ You have the correct underlying product permissions for the agents you want to use

🖊️ Note: Access to the AMI workspace is managed in Sense Portal. If AMI does not appear in the Product Switcher, an administrator may need to turn on AMI access for your user account in Portal > Team Access

Overview

The AMI workspace is the central place to interact with Sense AI using specialised agents.

From here, you can start conversations, select agents, submit requests, and review results — all within a single interface.

AMI appears in the Product Switcher when AMI access has been enabled for your user account in Sense Portal.

Understanding how to access and use the workspace helps you get the most out of AMI.

Access the AMI workspace

Navigation path

Product switcher (Sense logo, upper left) > AMI

If you cannot see AMI in the Product Switcher:

check that AMI is available for your organisation
ask an administrator to confirm that AMI access is turned on for your user account in Sense Portal > Team Access
log out and back in to refresh your session

🖊️ Note: Being given AMI access means you can open the AMI workspace. What AMI can access or return may still depend on your permissions in the connected Sense product. For example, AMI agents that use Sense HR data follow your Sense HR access roles

What you can do in the workspace

In the AMI workspace, you can:

start new conversations
select and combine agents
(data access is agent-specific; if none is specified in the prompt, AMI selects the most relevant agent from those selected. See Working with agents in AMI)
enter prompts using text or voice
upload files for processing
view and revisit previous conversations
monitor token usage

Select and apply agents

Click the Agent selection icon
Choose one or more agents
Click Save changes to apply your selection

🖊️ Important:

If you do not click Save changes, your selected agent(s) will not be applied and your request may be handled by a different agent.

AMI interface overview

The AMI workspace includes several tools to help you interact efficiently:

Message input box (Ask Anything...)
Type your prompt or instruction
Attach icon (paperclip)
Upload files (such as payslips or documents) for AMI to process
Voice input (microphone icon)
Record and send messages using voice
Send (arrow icon)
Submit your message
+ New Chat (upper right)
Start a new conversation without previous context
Sidebar toggle icon (upper left)
Expand or collapse the sidebar to view your conversation history

💡 Tip:

Use the sidebar to revisit previous conversations or reuse prompts from earlier chats.

Understanding conversation context

Each AMI conversation retains context from previous messages.

This means:

agents use earlier prompts to inform responses
follow-up questions build on previous outputs

If you want to start fresh without previous context influencing results, select:

+ New Chat

This is useful when:

switching to a different task
testing a new prompt
avoiding earlier responses affecting results

Using the workspace effectively

Select the correct agent(s) before starting
Click Save changes when updating agents
Use clear prompts to guide AMI
Review responses before taking action
Start a new chat when changing tasks

Troubleshooting Access Issues

If you encounter difficulties accessing the AMI workspace, follow these steps:
If you cannot access the AMI workspace:

Confirm that AMI is available for your organisation and user group.
Check the dropdown menu (product switcher) logo in the upper-left corner for the AMI option.
Ask an administrator to confirm that AMI access is enabled for your user account in Sense Portal > Team Access.
Log out and log back in to refresh your session and apply recent updates.
Contact your system administrator or Sense Support if the issue continues.