AMI V2 is now live.

Users can start using V2 agents while the existing V1 experience remains temporarily available during the transition.

AMI V2 provides the foundation for the next generation of AMI functionality, including new agent capabilities such as web search and greater control over the reasoning effort used for agent tasks.

AMI V2 introduces a new generation of agents and conversations alongside the existing AMI experience.

To start using AMI V2, open AMI and turn on Switch to new version in the upper-right corner.

Once switched on, you can start a new conversation using the V2 experience.

V1 and V2 conversations are separate, so conversations started in V2 create a new V2 conversation history rather than continuing an existing V1 conversation.

During the transition period, you can switch back to V1 if needed.

You can start using AMI V2 now by turning on Switch to new version. We recommend using V2 for new conversations so your new conversation history is created in V2 from the outset.

AMI V2 introduces web search capabilities for agents.

This allows supported agents to use relevant information from the web as part of their work, opening up new possibilities for agents that need access to information beyond Sense Workplace data.

This capability will also support new specialist agents, including the planned AMI Counsel agent, which will use information from ACAS to help with workplace questions and scenarios.

Supported AMI agents can work with relevant web information as well as their existing tools and data, allowing them to support a wider range of tasks.

AMI V2 agents can now be configured with different levels of Reasoning Effort.

The setting controls how much reasoning the agent uses before responding or taking action.

Available levels are:

For most use cases, start with Low or Medium and move to High where the task genuinely requires more complex reasoning.

Reasoning effort can be matched more closely to the task, balancing response speed and resource use against the complexity of the work.

AMI V1 and V2 will be available alongside each other for a limited transition period.

Because V1 and V2 have separate conversation histories, your existing V1 conversations will not automatically move across to AMI V2.

AMI V1 is scheduled to be retired on 30 August 2026. After this date, existing V1 conversations will no longer be available.

If you have V1 conversations you want to keep, export them from AMI chat before V1 is retired.

You can keep the exported conversation for reference or use its contents when working in AMI V2.

A follow-up update was released on 29 July with several improvements to the initial AMI V2 experience.

The option to switch between V1 and V2 is now disabled while AMI is generating a response.

This helps prevent a conversation from being interrupted by changing AMI versions while a response is still being generated.

AMI V2 welcome messages now use Low reasoning effort.

Simple welcome messages can be generated more efficiently without using unnecessary reasoning effort.

We’ve improved how usage is recorded for generated responses and increased the capacity available for responses that require more reasoning.

AMI V2 can better support complex requests and longer responses, particularly when using higher reasoning effort.

AMI V2 is now live and provides the foundation for the next generation of AMI agents.

The release introduces:

AMI V1 remains available temporarily during the transition but is scheduled to be retired on 30 August 2026.

If you have V1 conversations you want to keep, export them from AMI chat before 30 August and begin using AMI V2 for new conversations.