Who this guide is for: Administrators managing employee clock-in using face recognition on Anviz devices
Platform: Anviz FacePass 7 Pro, FaceDeep 3 (and similar Anviz face recognition models)
Before You Begin
Ensure:
The device is showing as Connected in the Sense Clock Transactions Service > Devices tab
Employees are already synced from Sense HR
You have access to the employee (for face registration)
💡 Employees already exist on the device — you are registering face data, not creating a new user.
If employees are not visible:
Use Anviz sync from the employee record in Sense HR
Overview
Face recognition allows employees to clock in and out using a registered facial profile.
This method is available on:
FacePass 7 Pro
FaceDeep 3
In this article, you will learn how to:
Register a face profile for an employee
Improve recognition accuracy
Test and confirm successful clocking
Biometric credentials must be enrolled directly on the clock device.
They cannot be pre-configured remotely and must be registered in person.
How Face Recognition Works
Employee created in Sense HR
↓
Employee synced to clock
↓
Face enrolled on device
↓
Employee scans face
↓
Clock event recorded and sent to Sense HR via the Sense Clock Transactions Service
Face Registration
Step 1: Access the Device Menu
Wake the screen if required
Tap the Settings icon (⚙️) to access the menu
Log in as administrator
🖊️ Note: For all Anviz devices:
Default Admin ID is 0
Default Password is 12345
It is recommended that you change the default password.
Step 2: Open User Management
Navigate to User / Users
Use search or scroll to locate the employee
Select the employee profile
Step 3: Register Face
Select Register Face (or equivalent face enrolment option)
Position the employee in front of the device camera
The device will begin capturing facial data.
Follow on-screen prompts to complete registration.
💡 Tip:
Ensure the face is clearly visible
Remove hats, sunglasses, or obstructions
Stand at the recommended distance from the device
Ensure lighting is consistent (changes in sunlight or lighting can impact face recognition
✅ The device will confirm once the face is successfully registered.
Step 4: Exit to Main Screen
Tap Back to return to the main clock-in screen after registration is complete.
Step 5: Test Face Recognition
Ask the employee to stand in front of the device
Confirm the employee is recognised
Confirm a clock event is recorded
Expected result:
Employee is recognised
Clock event is recorded
Event syncs automatically to Sense HR
Face Recognition Best Practices
To improve accuracy:
Ensure good lighting conditions
Avoid strong backlighting
Keep the camera lens clean
Maintain a consistent position when scanning
If recognition is inconsistent:
Re-enrol the face profile
Ensure full face visibility during registration
Important Behaviour
Biometrics are stored on the device
Face templates are stored locally on the clock.
🖊️ Note: Biometric data is not stored by Sense HR.
Only a secure biometric template (a mathematical representation of facial features) is used — not an image or photo.
Credentials sync across clocks
If multiple clocks are installed and Sync employee updates to all clocks is enabled:
Face data enrolled on one clock is available on other connected clocks
Employees must exist before enrolment
Biometric data should not be registered unless the employee exists on the device.
If an employee does not exist:
Go to Sense HR > People > [select profile]
Click More actions (…)
Select Anviz sync
Common Face Recognition Issues and How to Avoid Them
Face not recognised
Check:
Face was registered successfully
Employee is positioned correctly
Lighting conditions are suitable
Try re-enrolling the face.
Poor recognition accuracy
Possible causes:
Low lighting
Obstructions (glasses, hats)
Angle of approach
Recommendation:
Ensure full face visibility
Re-register in better lighting
Identical twins
Face recognition may be less reliable for identical twins.
Recommendation:
Use fingerprint or card authentication instead
When to Use Cards or Fingerprints Instead
Consider alternative authentication if:
Lighting conditions are poor
Employees wear face coverings (PPE masks are supported with FaceDeep and FacePass Pro devices)
Face recognition is inconsistent
Troubleshooting Face Recognition Issues
Employee not found on device
Confirm employee is synced from Sense HR
Use Anviz sync if required
No response from device
Check:
Device is powered on
Screen is active
User is enrolled
Events not appearing in Sense HR
Check Sense Clock Transactions Service is running
Wait 1–2 minutes
Confirm device is connected
When to Contact Support
Contact support if you have completed troubleshooting steps but:
Face enrolment still fails repeatedly
Multiple users cannot authenticate
Employees are missing from the device
Events are not appearing in Sense HR