Overview
Administrators can grant temporary access to Sense Workplace support staff to help troubleshoot issues or provide system support. This feature makes it quick and secure to allow Sense Staff access to your HR system for a defined period.
This guide explains how to grant and revoke access using the Customer Support Access option in the Sense Portal.
Navigation Path
Sense Portal Dashboard > Settings > Customer Support Access
Steps to Grant Access to Sense Staff
Click on the Sense Switcher in the top left corner
Click on Sense Portal
In the Sense Portal, go to Settings.
Click the Customer Support Access tile.
On the Access history screen (showing all historical and active support access events), click the purple Add (+)button in the top right corner.
Select a Group — in most cases, choose Support. (Other groups may be available depending on your company settings)
Set the Duration for access using one of the following options:
Until manually revoked
Preset period
Custom duration
Click Add. Once granted, the selected Sense Support Analyst will have access for the defined period.
✅ Access is temporary and automatically ends once the time limit expires.
Revoking Access
Access can be revoked at any time.
Open the Customer Support Access screen.
In the Access history list, locate the active support access.
Toggle off access for the relevant entry.
Confirm the removal when prompted.
🖊️ Note: If no action is taken, access will automatically expire at the end of the defined period.
✅ You’ve now successfully managed Sense Staff access permissions via the Portal.