Who is this article for: Administrators responsible for paying Sense Workplace invoices
Platform: Sense Portal
Available on: All plans
Before you begin
Make sure you have:
☑️ Received an invoice email from the Sense Finance team
☑️ Access to the unique payment link included in the invoice email
☑️ Your card or Bacs Direct Debit details ready
⚠️ Important: The payment details page is not available from in-app navigation. You can only access it using the unique payment link sent in your invoice email.
Overview
The customer payment details page is a secure, Portal-powered payment page used to collect payment details for Sense Workplace invoices and subscriptions.
From this page, you can:
review the invoice amount due
enter card or Bacs Direct Debit details
confirm and submit payment
save payment details for future invoice collection
view confirmation once payment has been completed
Payments are processed securely through Sense Workplace’s trusted payment provider.
Access the payment details page
Open the invoice email sent by the Sense Finance team.
Click the payment link in the email.
The payment details page opens in Sense Portal.
🖊️ Note: Each payment link is unique. Do not share the link unless the recipient is authorised to manage payment for your organisation.
Submit payment details
Open the payment details page from your invoice email.
Review the invoice details, including:
• invoice number
• issue date
• amount due
• billed organisation
Choose a payment method, such as Card or Bacs Direct Debit.
Enter the required payment details.
Review the payment authorisation message.
Select Confirm and Pay.
✅ Your payment is submitted securely.
After payment is confirmed
After payment has been completed, a confirmation page appears.
This shows:
payment confirmation
invoice number
date paid
total paid
payment method used
what happens next
A confirmation email or receipt will be sent for your records.
Future invoices may be collected automatically using the saved payment details, depending on your payment arrangement.
Return to Sense Workplace
After payment confirmation, select Return to Sense Workplace to leave the payment confirmation page.
Troubleshooting
I cannot find the payment details page in Sense Workplace
The payment details page is not available from normal in-app navigation.
Use the unique payment link included in your invoice email.
The payment link does not work
Check that:
you are using the latest invoice email
the full link has opened correctly
your internet connection is stable
your browser allows the page to open
If the link still does not work, contact the Sense Finance team.
I entered the wrong payment details
Contact the Sense Finance team as soon as possible.
I do not recognise the invoice amount
Do not submit payment until you have confirmed the invoice details.
Contact the Sense Finance team for clarification.
Summary
The payment details page is a secure, Portal-powered page accessed from invoice emails.
Use it to review invoice details, enter payment information, and confirm payment.
The page is not available through in-app navigation and can only be accessed using the unique link sent by the Sense Finance team.